Terms and Conditions
All orders are subject to these Terms and Conditions. By placing an order or signing our Contract you are agreeing to be bound by these Terms and Conditions.
Proofs and edits
For each item of print we will send a digital proof, for your feedback / sign off. We include up to two sets of edits per item. Edits include, but are not limited to, changes to ink colour, text and minor adjustments to the layout. If you require additional edits / proofs then DUET Designs reserves the right to charge a per hour fee for additional work. This charge will be quoted for and agreed at the point of contract.
Your first proof will be designed with wording and details supplied by yourself, so please take time to check and make sure it is exactly as you would want it to appear. In no event will DUET Designs be responsible for incorrect grammar or text, omissions or any mistakes in artwork, regardless of what was supplied by you.
Once an items has been signed off by yourself and if errors / omissions are noticed then either:
1) if the items hasn’t been sent to print then we will revise the design and charge a fee for our time OR
2) if the item has already been sent to print then the item will be charged for again.
It is always YOUR responsibility to check all spellings and artwork and to sign off the final proofs in writing.
If final prints do not match the digital print that you signed off or an items is deemed faulty / damaged then DUET Designs will cover the cost of the re-print and the fast track postage, as long as you have notified us in writing and with proof within 5 days or receiving your order. We are likely to request that you return ‘faulty’ or ‘damaged’ items and / or provide photographic proof. Re-prints will only be ordered once this happens and if DUET Designs are at fault. Spotting you have missed Aunt Mabel from the table plan does not count!
Templates
By appointing DUET Designs, you agree to use the templates that we will provide for supplying us with copy. For items such as table plans it is really important that we can understand your requirements and aren’t trying to interpret who sits where.
Quantities
When calculating quantities, please remember that for invitations, orders of service etc you may wish to do one per couple not one per person. We would always recommend ordering some spare copies (except for signage) for any last minute drop outs / changes. We can produce generic (unpersonalised) items as well. Please bear in mind that small print runs are very costly if you realise you have under ordered! It is your responsibility to provide final numbers to DUET Designs according to the schedule that will be agreed at the point of contract. If you do need to order additional items, DUET Designs will invoice for the cost of these items, as long as they can be delivered in time for your event.
Schedule
On appointment, we will agree a schedule with you. This will include our commitments to you and what we ask for in return. It is your responsibility to be prompt with responses, specifically responding to digital proofs within 3 business days. If you are slow providing feedback then we cannot guarantee that we can deliver your items in time. For ‘on the day’ items, such as table plans, place cards, schedule, signage etc, we require you to provide us with the details (eg guest names, seating positions, timings, wording etc) no later than 8 weeks prior to your event.
Assembly
Our invites come unassembled as standard, so please do alert us if you wish us to assemble them for you.
Paper weight / colours
There are literally hundreds of options to choose from. We are here to guide you through this process. Once we have established your brief, we will send samples that show both paper weight (measured in gsm) and colour, excluding large format print such as signage. Should you wish to change your paper weight or colour after confirming your order then we will confirm availability of the card stock and any cost increase. Subject to availability.
Printed colours may vary to what is seen on screen, so printed proofs are available on request at an additional charge. Minor differences in colour and texture are not deemed to be faults, just the nature of the printing process.
Returns and refunds
Due to our products being made to order, DUET Designs does not offer refunds or exchanges in the event of customer dissatisfaction or event cancellation. If you are unhappy with the items then please do get in touch and we’ll do our best to come up with a solution.
If your wedding / event is postponed and we are yet to start printing your items then we can put your order on hold. No monies will be refunded in this situation. If we have already started printing then we will do edits to the text (e.g. date, venue) at no cost, but the print costs will be charged.
If we are unable to fulfill our obligations to you, then we will refund for any outstanding items (minus the time spent working on them).
Publishing and promotion
We reserve the right to post any images of our work on all social media channels and our website. We will never publish your address, passwords, or contact details for yourself or your guests. If you are kind enough to email us with feedback, then you agree to us publishing this across social media channels and on our website.
If you specifically do not want your stationery or Testimonial on social media, please advise us in writing at the time of your booking. If your photographer takes pictures of our stationery we would be very grateful if you would share these with us.
If you post pictures of our work on social media then we'd love to you to tag us, @duetdesigns.uk.
Ownership and copywrite
All artwork, designs, illustrations and images are owned by DUET Designs and we maintain full legal ownership of the artwork included within your printed stationery.
Under no circumstances may DUET Designs artwork be reproduced or repurposed within any print or digital media, resold or otherwise used for personal or commercial gain.
They say ‘imitation is the sincerest form of flattery’ but we don’t agree when this comes to stationery. It is for this reason that we no longer post out exact samples of our designs, so as to stop other designers copying our work.
Payment
Payment of your deposit indicates your agreement with our Terms and Conditions. The deposit must be received before any design work begins.
We accept payments via credit card, bank transfer and PayPal.
No items will be sent to print if payment is outstanding.
Delivery
We will quote for delivery at the time of contract, based on our anticipated weight or your order and number of individual deliveries needed. DUET Designs reserves the right to charge for additional delivery on additional items authorised by the customer.
Deliveries will be via Royal Mail or a courier such as DHL. For large value deliveries tracking information will be supplied to the customer.
It is your responsibility to provide the correct address to DUET Designs and to update us if your address changes in the course of time that we work together.
If you instruct us to deliver items directly to your venue, then you are responsible for making arrangements with the venue regarding who will be responsible for the safe keeping and storage of the delivery. DUET Designs cannot be held liable for any loss, damage or delay in transit once your order has been dispatched. We will take the utmost care to choose reliable couriers and to package items carefully.